Contact Us

Contatta lo staff di giarre.comgiarre@giarre.com

Please leave a reply or your request in this page, we will contact you as soon as possible.

  • TELEPHONE: +39 (0) 575 1460178
  • FAX: +39 (0)2 700518715

470 thoughts on “Contact Us

  1. margi zipperr

    I want to purchase your FENDI FS 5137, color #628 sunglasses. How long would it take for these glasses to ship to Sturgeon Bay, WI?

    Reply
    1. Leonardo Post author

      Hello Margi,
      the model you chose is out of production because it was in an old collection, so it’s impossible for us to order it.

      Please write me if you need other information.

      Regards

      Reply
    1. Leonardo Post author

      Hello Jay,
      We don’t have any agreement with medical insurances, I’m sorry. If you order prescription lenses, we will send you an invoice and you can ask to your insurance a refund of the price of the lenses.

      Please write me if you need more information.

      Regards

      Reply
  2. Ian

    Hello Giarre,
    Do you sell Hally & Son HS654V05 , Hally & Son HS684V03 or any of the new Hally & Son optical range as
    I cannot see them on this website.
    Regards,
    Ian

    Reply
    1. Leonardo Post author

      Hello Ian,

      the models you like are in the new collection and at the moment they aren’t available. On the website of the manifacturer, where we order that glasses, we see “arriving”.
      But please write me the name of the models you would like to have and we will ask the manifacturer the exact date of arrival. After that information, we will put the new glasses on our website and you will be able to order them.

      I’m waiting for your kind answer.

      Regards

      Reply
  3. liu bingquan

    你好,请问Swing 29 Masunaga since 1905还有现货么?
    我需要购置这件商品到中国,请问我的邮寄地址由哪种语言填写,英文或中文?
    我希望能够合理的避开海关的交税,你们能在邮寄时填写比较低的价格么?

    Reply
  4. luke liu

    Hello, do you have Swing 29 Masunaga since 1905 in stock? I need to purchase this product to China. Could you please tell me what language my mailing address is in, English or Chinese?

    Reply
  5. Corinna

    I am looking for a Lindberg frame but found all product on your web shows unavailable. Could you please help? Thank you.

    Reply
    1. Leonardo Post author

      Dear Renee,
      thank you for your order.
      I’m sending you an email with payment info.
      let’s me know if is all ok, otherwise I can send you a paypal payment request.

      Regards.

      Reply
  6. Yue Wang

    Ladies and Gentlemen,
    would you please give me a hint concerning the delivery date of my order? I bought a Ray-ban sunglasses for my father. Since one week passed, there’s no progress in the shipping procedure. I would like to know if there’s perhaps a delivery or furnishing problem – not only because the invoice has already been paid but also because my friend is leaving the country and she should bring the sunglasses to my hometown. I just wonder if you can tell me when you would ship the item or you can do something to refresh the process.
    Thank you for your attention

    Reply
    1. Leonardo Post author

      Dear Yue,
      I’ve sent you an email with the time of shipping, the day after your order. I attach it here:

      we are writing to inform you that we received your order. The goods you ordered are available, so they will be shipped in about 5-6 working days. We will write you again when the goods will be shipped, with the number of shipping. With this number you will be able to trace your order.

      If you have any question don’t hesitate to answer this email and we will be glad to answer to all your questions.

      We should receive your glasses from the manifacturer today or tomorrow and we will ship them immediatly.

      If you have other questions please write me!

      Regards

      Reply
  7. Dr. Bernd Rathmann

    Ladies and Gentlemen,

    would you please give me a hint concerning the delivery date of the frame GIORGIO ARMANI – 0AR5076-3200? Since two weeks or so there’s obviously no progress in the shipping procedure. I would like to know if there’s perhaps a delivery or furnishing problem – not only because the invoice has already been paid but also because I’m bound for moving to another town. In case the delivery should be considerably delayed, here’s my future address –
    => notabene as of August 22nd, 2018:
    66740 SAARLOUIS, Luxemburger Ring 2a, Germany

    Thank you for your attention

    Reply
    1. Leonardo Post author

      Good morning Dr Bernd,
      you are totally right, sorry for the delay of our answer.

      When we ordered your glasses, the manifacturer told us that the model was in production. They don’t have an exact time of shipping, usually it is 30 days.
      I’ve just called the manifacturer again and they told me that the color you chose is still not available.

      I suggest you 2 options:

      – You can wait until the color you selected is available again and we will ship it to the new address. We hope to have it in about 2 weeks.
      – Change color. In fact colors 3001 and 3198 (https://www.giarre.com/search/?searchvalue=AR5076&submit=Go) are available now. That means that in about 6-7 working days we can ship them to you.

      I apologize again for this drawback.

      I’m waiting for your answer.

      Regards

      Reply
  8. ml

    I would like to purchase Orgreen Propellar-638. What are the shipping methods and rates to Singapore? Thank you.

    Reply
    1. Leonardo Post author

      Dear customer,
      the glasses you chose are available, the time of shipping of this brand is about 20 days.
      We ship to Singapore with DHL and the cost of the shipping is 31€.

      If you have other questions, please write me!

      Regards

      Reply
    1. Leonardo Post author

      Hello Christine,
      I’m sorry but the model you need is out of production. It was in an old collection, and now it’s impossible for us to order this frame.

      Please write me if you need more information about other models.

      Regards

      Reply
  9. Lydia Soe

    How can I cancel my order from you just now? I’m only checking, it can order from hong kong or not?
    This is my order number T0P86A-NY3.

    Reply
  10. Edmond Lui

    What lenses am I getting for the $81.99 Monofocal Transparent Fully Equipt Single Vision lenses With the purchase of a Feb 31st frame? High Index 1._ _ ? Any Anti- Reflective coating? Scratch Resistance coating?

    Reply
    1. Leonardo Post author

      Hello Edmond,

      what frame were you interested in? Sunglasses or eyeglasses?

      Where you see “fully equipped”, the lenses have:

      ANTI-GLARE COATING.
      ANTI-SCRATCH COATING.

      The index changes with the prescription, so please send me your prescription and I will tell you which is the best index for you.

      Thank you and best regards

      Reply
  11. jiamin

    Hi,

    I placed order on March 29, but I still did not receive a tracking number. Can your email the tracking number to me?

    Thank you

    Reply
    1. Leonardo Post author

      Hello Jiamin,

      we wrote you an email the day after your order (March 30th). I copy it:

      Dear Jiamin,

      we are writing to inform you that we received your order. The goods you ordered are available in stock, so they will be shipped in about 10 working days. We will write you again when the goods will be shipped, with the number of shipping. With this number you will be able to trace your order.

      If you have any question don’t hesitate to answer this email and we will be glad to answer to all your questions.

      Best regards

      So we are still in the estimated times. The glasses will arrive at the end of next week and we will ship them immediatly to you.

      Regards

      Reply
  12. Quang Minh Ngo

    Hi there
    My order number is SXCO6F-5H. I used the PayPal to pay but I have the message from the PayPal (You’ve been inactive for a while so we’ve logged you out to help keep your account secure. Please return to the seller’s website and restart the payment process.) . So how to pay you by PayPal for your glasses
    Thank you

    Reply
    1. Leonardo Post author

      Hello Quang,
      don’t worry, we will solve the problem.
      I’ve sent you a PayPal request, please try to pay now.

      Finally you can pay by bank transfer:
      BANK INFO MEGAVISION
      Beneficiary: MEGAVISION srl Via NAZIONALE 19, 33010 Reana del Rojale (UD) Italy
      Bank Address: Monte Dei Paschi Di Siena, Buia – 33010 (UD)
      Swift: PASCITM185B
      IBAN: IT 44 G 01030 63680 000061147194

      If you have any problem, please write me!

      Reply
  13. Candice

    Hello – I’m in the US in Ohio – wanting to RECEIVE the following frames no later than February 7th – is this possible?

    Model:
    FF0151S PJPU3 Fendi

    Reply
    1. Leonardo Post author

      Hello Candice,
      thank you for your message.
      The glasses you like (FF0151S-PJPU3) are available by the manifacturer, but from the moment of the payment the glasses will be ready for shipping in about 7 working days.
      Then you have to add a couple of days to arrive in te US, so it’s very difficult that the glasses will arrive before the February 7th.
      If you pay today, the time I can estimate is around February 10th-12th.

      If you have any other question please write me.

      Best regards

      Reply
  14. LUIZ NASCIMENTO DE ALBUQUERQUE

    Bom dia,

    Gostaria de saber preço forma de pagamento e condições de entrega no Brasil em Recife, Pernambuco para armação referencia:
    Referencia = 7787 Silhouette;
    Cor, 6051(Silver) ou 6054(Black);
    Calibre , 51-19-Unique;
    Ponte Size According;
    Haste Size According;
    Material
    Zenlight Nylor/Titan
    Nota: Comprei em Recife a 3 três anos uma armação semelhante cor 6055 e não estou conseguindo comprar outra, por esta razão estou escrevendo para vocês visto que aos 66 anos com 50 anos usando óculos e nunca tinha usado armação semelhante e com peso reduzido como a minha atual.
    Grato
    Luiz Nascimento de Albuquerque

    Reply
    1. Leonardo Post author

      Hello Luiz,

      thank you for your message.
      I’m sorry but I can’t find the glasses you need. Have you got a link where I can see the exact model you would like to buy.
      Then I will write you all the details about shipment and prices.

      Reply
  15. Brian Myung

    Do you have Puma PU0077OA glasses in stock? I have looked everywhere and although many websites says there is stock, after i order, they will tell me they have no stock. Any color is ok, as long as the model is PU0077OA.

    Thanks.

    Reply
  16. Nahrain

    Hi I just wanted to know are your sunglasses all uthentic?
    I wanted to order the tom ford aviator sunglasses but they are so costly I wanted to check if it’s on stock and if they are uthentic?
    Order no is – Ft0335-01P

    Reply
    1. Leonardo Post author

      Hello Walter,

      we are sorry but the model PH2103 is out of production because it is an old model.

      Please let me know if I can help you with other models.

      Best regards

      Reply
    1. Leonardo Post author

      Hello Mark,

      we are sorry but the model VL1483 is out of production because it is a very old model.

      Please let me know if I can help you with other models.

      Best regards

      Reply
    1. Leonardo Post author

      Hello Jolla,

      thank you for your email. We are sorry but the model Tag Heuer TAG0502-Urban24-004 is out of production and it is impossible for us to order it.

      If you have any other question, please write us.

      Best regards

      Reply
  17. Aikaterini kondilidou

    Hello, i made an order, I sent 2 emails and I phoned you 2 times. No one seems to answer me!! I would like to know when are you going to ship my order and how many days is it going to be to Greece because as I can see you have been payed for that order! Thank you

    Reply
    1. Leonardo Post author

      Dear aikaterini,

      we are writing to inform you that we received your order. The goods you ordered are available in stock, so they will be shipped in about 7 working days. We will write you again when the goods will be shipped, with the number of shipping. With this number you will be able to trace your order.

      If you have any question don’t hesitate to answer this email and we will be glad to answer to all your questions.

      Best regards

      Reply
  18. Caroline

    Hi
    Is it possible to order extra thin (1.74) monofocal glasses? How much does that cost for two? With antiscratch and antireflex treatment.

    Reply
  19. Lisa S.

    Hello. Do you know what the duty would be on a pair of Balenciaga sunglasses for which I am paying around $225.00 USD. (Imported to the US)? Would it be delivered to my address or do I have to pick it up at the post office?

    Reply
    1. Leonardo Post author

      Hello Lisa,

      When you make an order on our website you pay for the item you order and for the shipping fees. We always write a proforma with a lower value so that you don’t have to pay anything at the Customs. Sometimes the American Customs ask to pay something, but it’s very rare. We can ship to your address.

      If you have any other question, please write me.

      Best regards

      Reply
  20. Swami Khanna

    Hi,
    I am interested in ordering a pair of Zerorh Positivo RH 328V 04 – rose gold.

    Can u tell me if they are in stock , or how long it will take you to organize a pair.
    And they do not appear like rose gold color at all in the site picture…. They look like silver..
    Can you elaborate on the color and also provide a proper pic in your reply.
    Thanks
    Swami Khanna, New Delhi, India.

    Reply
    1. Leonardo Post author

      Hello Swami,

      the glasses Zerorh Positivo RH 328V 04 – rose gold are available and from the moment you pay, it will take about 7-10 days to have them.
      That’s the only picture we have, but I see it in rose gold, maybe you can try to change computer or smartphone, and you will see the right color of the frame.

      Reply
  21. Karrish

    Where are my glasses? I don’t understand how all these other comments are being answered but I still haven’t received a response. How do I get a refund

    Reply
    1. Leonardo Post author

      Hello Karrish,

      we wrote you 2 email telling you that the glasses will be shipped in about 20 working days. We still are in the expected times.
      I will write you again with all the information about shipping when the glasses will be ready to be shipped.

      Reply
  22. Cesar Esteban Bianchi

    Hello, on Saturday 19-08-17 I bought a clip on RAY BAN – 0RX2180C-250071 – 250071 (GOLD / GREEN) Purchase Order SLNWS1-PJC. Could you send me a shipping info please, thanks

    Reply
    1. Leonardo Post author

      Good Morning,

      thank you for your order.The goods you ordered are available in stock, so they will be shipped in about 7 working days. We will write you again when the goods will be shipped, with the number of shipping. With this number you will be able to trace your order.

      If you have any question don’t hesitate to answer this email and we will be glad to answer to all your questions.

      Best regards

      Reply
  23. Karl Riem

    I am looking for ONE TEMPLE replacement for Vogue VO 2560-s W 44/11 glasses. Is such available? If so, how much?

    Reply
    1. Leonardo Post author

      Hello Karl,

      we are sorry but the model Vogue VO 2560 is out of production and it is impossible for us to have them, also if it’s only one temple.

      If I can help you in another way, please write me.

      Reply
  24. Barbara

    What is your return policy? If I order a pair of frames without prescription and I do not like them, can they be returned for a full refund?

    Reply
    1. Leonardo Post author

      Dear MANSOORI,
      Thank you for contacting giarre.com Company.
      Yes we can ship to Sultanate OF Oman, delivery time depend of glasses availability.

      I look forward to hearing from you.

      Reply
  25. trinegro

    Hi
    is “Monofocal Attitude TRANSITIONS Fully-Equipped Transitions Signature VII Color Grey”
    a photochromic lens?
    Looking for Ray Ban Aviator prescription/sunglass lenses

    thanks
    Trine

    Reply

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