52 thoughts on “Customer Care

  1. Carolien Hoogendoorn

    Hello
    The right paws of my sunglasses (Polygon pr 5015 01 63-15 135 is broken and I want to replace it if that is possible. Can you tell me if you’ve got that part and what’s the price? I hope to hear from you soon. Best regards,
    Carolien Hoogendoorn

    Reply
  2. Дмитрий

    Добрый день, мне очень нужны солнцезащитные очки Guess SGU 7108 – GLD34, могу ли я заказать их у Вас?

    Reply
    1. Leonardo Post author

      Dear Дмитрий,
      Thank you for contacting giarre.com Company.
      Are you sure a model code (7108)?

      If you have any questions or concerns, don’t hesitate to let me know.

      Reply
  3. DanExport-Import

    buenas tardes quisiera que por favor me ayudaran con una cotizacion o factura proforma de su producto puesto que deseo adquirirlo al pór mayor p

    Reply
  4. ольга

    оправу EBlock side e -b106 нужна информация для установки линз в эту оправу)как открыть

    Reply
  5. Nina

    Hi
    I want to know if it is possible to order extra to som glasses I bought her.
    They called Marc Jacobs MJ322, color:086, size 53, collection 2010. They loss the one mark at the site.
    Best regards
    Nina Amin Svendsen

    Reply
  6. Barış

    Hi

    I bought one of the sunglasses that is MJ 297-01M. Left lens has broken.And I want to change it.
    How I can find the right lenses?How much does it cost ? And How long does it takes to send it to Turkey?

    Reply
    1. Leonardo Post author

      Dear Bans,
      Thank you for contacting giarre.com Company.

      We should order a new pair of LeewardCoast-297-01M Maui Jim lenses.
      We do not have them in stock and it does take usually 15/20 days.

      I look forward to hearing from you.

      Reply
  7. Krasimir Georgiev

    Hi,

    Is it possible to get a frame repaired or replaced and if yes, do you have any branches in Bulgaria or UK?

    The model is 408-10.

    Regards,
    Krasimir Georgiev

    Reply
  8. FERAY AKÇAY

    I want to buy two Eyepetizer glasses . Can you answer the following questions?

    Is the original glasses?
    Do you have the box?
    Do you have international warranty?
    What is my order delivered to Turkey?

    Reply
    1. Leonardo Post author

      Dear Feray,
      Thank you for contacting giarre.com Company.
      Here here the answers on your questions:
      Yes
      Yes
      Yes
      Availability and delivery time depend on the model type.

      Reply
  9. Sven Offermann

    Hello!
    I am looking for a special kind of glasses. The frame is by the brand “Orgreen” and from their precious metal collection “Grand Danois”.
    The exact name of the frame is “Rust 4P” with the colour “Sandblasted Titanium” (https://orgreenoptics.com/collection/grand-danois/rust-4p/).
    Unfortunately I am not able to find this frame in your online shop, although the model “Rust” is available in many other colours.
    Furthermore nearly all other models of the “The Grand Danois Series” are available in your shop, for example the model “Diplomat-5P” for 446 Euro (http://www.giarre.com/model/orgreen-diplomat-5p/).
    Is it possible that you can order the model “Rust 4P” by Ogreen (https://orgreenoptics.com/collection/grand-danois/rust-4p/) so that I can buy it in your online shop? That would be amazing!
    I am looking forward to a quick answer.

    Regards and best wishes,
    Sven Offermann

    Reply
  10. Öykü

    Sorry:) I ordered eyepetizer model vedra-c12 two days ago. When do you sent my order? Thank you I m from Turkey

    Reply
      1. Leonardo Post author

        Hi ,
        Usually the your customs delays the delivery for 2-3 days and you have to pay the customs duties.For any info,please contact me.
        Kind regards
        Aurelia

        Reply
  11. Damjan

    Dear whether to offer to find the model NEW Nike 8105 015 54mm or so. I am interested. Thanks in advance for your response. Best regards.

    Reply
  12. Gretch

    I received the message drom other companies that the Carrera CA6621 can’t be delivered by them . Can you still deliver these glassess?

    Reply
  13. Metin Dastan

    Hi
    I have a problem with my glasses Timberland tb2109 col.02J 62□16 130 and need a service to fix it. How can I find it in Turkey/Ankara.
    Problem: One of the plastics of noise part was fallen but metal part is fine.
    Thank you
    Br

    Reply
    1. Leonardo Post author

      Hi Metin,
      This is a old model ,I don’t know if the manufacture still has the remplacement parts .I will check and I will inform you as soon as possible.
      Have a good week
      Aurelia

      Reply
  14. jean paul

    Bonjour
    je suis a la recherche d’une paire de branches pour le modèle missoni MM 123V03

    taille 52×18 longueur 140mm

    avez cela , merci de m’indiquer le tarif
    excellente journée

    jean paul

    Reply
    1. Leonardo Post author

      Bonjour Jean Paul,
      Oui ,les braches pour ce modèle sont disponibles .Le prix est 20.00€ avec la livraison.S’il vous plait dites moi si vous voulez les branches.
      Bonne semaine.
      Aurelia

      Reply
    1. Leonardo Post author

      Hi Mette,
      It depends of the availability of the manufacturer.If you can tell me for which the model and the color,I can inform by the manufacturer.For any info,please contact me.
      Kind regards
      Aurelia

      Reply
  15. Marc

    Bonjour je voudrais savoir si vous auriez en stock la paire de lunette de vue : Mont Blanc modele MB0539-048 ?
    et si il été possible de la renvoyer et d’être rembourser si elle ne me plait pas ?

    Reply
    1. Leonardo Post author

      Bonjour,
      Pour ce modèle non stock il faut attendre 20 jours environ.Oui ,si le modèle ne vous plait pas vous pouvez renvoyer por le remboursement.
      Pour tous les info,s’il vous plait contactez moi.
      Cordialement
      Aurelia

      Reply
  16. ROSE

    J’ai passé commande de deux paires de lunettes Sting VS 4814 il y a une dizainde de jours et que j’ai payé.
    – l’une Sting VS 4814 OCCH.VISTA ACCIAIO 08TT (couleur Blu Indaco Pieno Opaco)
    – l’autre Sting VS 4814 OCCH.VISTA ACCIAIO 08TX (couleur Rosso Pieno Opaco)

    Je voudrais savoir quand je pourrai les recevoir.

    Merci de vos bons soins et de votre prompte réponse
    Cordialement
    Yvon ROSE

    Reply
  17. poppe

    Bonjour,

    Je voudrais savoir où en est la livraison de ma commande de lunettes de soleil Prada.

    Vers quelle date me seront elles livrées ?

    Cordialement.

    Reply
  18. trend

    Re bonsoir,

    J’ai vu les modèles Bvlgari – BV 4092B et Bvlgari – BV 4089B mais je voudrais le modèle Bvlgari – BV 4090B en noir.

    Est-ce possible ?

    Reply
    1. Leonardo Post author

      Bonjour,
      Pour le modèle 4090B en noir en 52 il faut attendre 20 jours environ,pour 54 il faut attendre 10 jours.
      Pour le modèle 4092B il faut attendre 20 jours environ pour tous les deux mesures.
      Que c’è que vous dites?J’attends votre réponse
      Cordialement
      Aurelia

      Reply
  19. trend

    Bonjour,

    Je voudrais savoir la marque et les caractéristiques des verres (traitements, épaisseur, …) que vous vendez. (correction à +0.25 pour chaque œil en sphère)

    Merci

    Hi,

    I would llike to know the specifics of the lenses you sell (brand, thickness, treatments, …). My correction is spherical +0.25 at each eye).

    Thanks

    Reply
    1. Leonardo Post author

      Bonjour,
      La marque des verres est Shamir by Essilor.L’épaisseur est à partir de 1.6 jusqu’à 1.74.Les verres ont tous les traitements:inrayble,anti brouillard.Le prix pour votre prescriptions est 28.50€(tous les deux verres).
      Pour tous les informations,s’il vous plait contactez moi.
      Cordialement
      Aurelia

      Reply
      1. trend

        Bonjour et merci de m’avoir répondu.

        Pouvez-vous me dire si vous envoyez des feuilles type “sécurité sociale” pour le remboursement par la mutuelle et la sécurité sociale justement.

        Merci d’avance,

        Reply
  20. Gan shu en

    I have bought two pairs of sunglasses. I forgot my order number, How can i check my order number? Thank you

    Reply
  21. Fiona Cawley

    Thank you for my lovely new Vivienne Westwood Varifocals. I love them. The lenses are perfect. How do you do it with just an on line prescription? In the UK I have never bought glasses from an optician and been able to wear them at first fitting even when they have been made to measure. Giarre you are the best.

    Reply
  22. Lüptow

    hello giarre team,

    i order new glasses for my sunglasses. my order number is Q2X9GQ – F7S.
    so i would like to send you my sunglasses but i did not fund you adress. please send me you adress so can send you my glasses.

    thank you.

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *