BROWSING THE WEBSITE
- How do I search for sunglasses on the site ?
- What are the “Lens Diameter”, “Nose Bridge Length”, “Bar Length” measures in every eyewear page ?
- Do you sell frames only, or must they be purchased with lenses?
- I am looking for a brand or product that is not shown on your website. Do you carry it ?
- How can I solve my technical problems ?
PAYMENT – ORDERING
- Will I be charged for custom duties ?
- Can I order through an off-line channel ?
- I need my order shipped to a totally different person, in another city or country.
- Is it safe to use my credit card over the Internet ?
DELIVERY & RETURNS
- When will my order arrive ?
- How can I return my purchase ?
- How are giarre.com orders packaged ?
- What if my order gets lost or damaged during the shipping (Express Courrier)?
- How can I track the shipment ?
- How do you protect my personal information ?
- What information do you collect and how do you use it ?
You can browse and search within our catalogue in two ways. The basic way is by selecting the brand you are interested in from the list shown on the home page.
At this stage you can view all the models of the selected collection or you can narrow it down by selecting the type, e.g. sunglasses or eyeglasses
and male, female or unisex.
The advanced way is to search through our complete catalogue using the Search page, where you can set the options to run the search: Model, Brand, Gender,
Shape, Price, etc. The search will run through all the collections with the selected options.
Those three measures, expressed in millimetres, allow to understand the size of sunglasses and eyeglasses. The most important is the Lens Diameter.
Lens Diameter + Nose Bridge + Lens Diameter = Frame Width.
To understand those measures, here is a picture of what they refer to:
giarre.com offers eyeglasses and sunglasses, and it is also possible to purchase prescription lenses.
For sunglasses with prescription lenses you can receive a free prescription quote: giarre.com lens and prescription
For reading eyeglasses you can receive a pair of free prescription lenses if your prescription values are within certain limits or you will receive
a free prescription quote for your lenses. When you go on the giarre.com web site and you order a pair of reading glasses, if you require prescription
lenses you will be asked to give your actual prescription and it will then tell you if the lenses will be free or if not that you will receive a quote.
We carry the most famous designer names and we usually show only the latest collections. If you are looking for a particular style from a past
collection or of a brand not listed, ask us We carry an extensive range of brands.
Many technical problems are related to the browser. Please check you have at least Netscape 7.0 or Explorer 6.0 versions.
We have been in the eyewear business since 1928 and on the Internet since 1997. We have never dealt with fakes, imitations, non-original sunglasses.
All sunglasses purchased from us come with their original case (hard or soft, depending on the frame) and all the papers from the manufacturer or the official
In every country in which giarre operates, it guarantees to provide products with a significant discount on the retail price originally indicated
by the designer. This is because we buy directly from the producers or distributors in quantities that allow us to receive discounts
However, in every occasion you can always be certain of buying at convenient prices. Remember that the giarre on all articles are always already discounted.
We are based in Italy, where most of the eyewear sold globally is produced.
Our business address is:
giarre.com c/o MEGAVISION srl
Via Nazionale 88/C loc. Candolesi
52011 BIBBIENA, ITALY
You can reach our customer service by clicking here. Our staff speak English and Italian.
You can pay for your giarre.com order by using your American Express, VISA, Mastercard or Eurocard, Diner’s Club, JCB credit card, PayPal and ClickAndBuy. When placing the order,
please provide your exact billing address (where you receive your monthly statements), as shown on the statement itself.
Incorrect information may cause a processing delay.
We can ship your giarre.com order by Express Courier or Air Mail. Price difference is little between the two methods so we strongly suggest you choose
Express Courier because Express Courier shipments are traceable and insured against damages and losses. We invite you to browse the
complete shipping cost table for a more accurate information.
It depends on which country you are from. European Union customers do not have to pay for custom duties.
In all other countries , your purchase will be taxed by your Custom at your country’s import rates. Import rates can be high: please
Inquire to learn more.
We prefer online orders because they are faster and more accurate, but if you prefer an offline channel you can order via fax 24hrs a day using one of the
numbers 000000000. Don’t forget to include in the fax:
the credit card number
the expiration date
the name written on the card
the billing address of the card
your e-mail address
Your day time phone n° for the delivery with express courier
For an increased security, we usually do not accept online orders with a shipping address in a different city or country than where the card is issued.
After you place the order, at our discretion, you will be asked by a Customer Service representative to provide some identity proofs so we can be sure you are
the real owner of the credit card.
giarre.com uses the latest Internet security technology to protect your credit card information – the Secure Socket Layer system. This system is compatible
with both the Netscape and Internet Explorer web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties.
Delivery time = processing time + shipping time.
Our average processing time is usually 48-72 hours for stock items and 1-2 weeks for backorder items.
Express Courier shipments to Europe and to North America take 1-2 days, up to 2/4 days for all the other destinations. Sometimes,
shipping time can be delayed by your country’s custom controls.
If for any reason you are not satisfied with your order, you may return your unused item and we will refund your credit card or we will give you
a credit for the same amount or we can change your items, whichever you prefer. For the full explanation of terms for refunds and for accurate return
instruction, please read the Returns information.
Sunglasses and Eyeglasses are delicate article so we put our efforts to package them to not be damaged while traveling. Every article comes
with its original case, usually a hard case, sometimes a soft bag, and with a microfiber cloth to clean them.
We always, strongly, suggest Express courier as shipping method because it is faster, it is traceable, and, most important, it is ensured against damages and
losses. If your package gets lost, or it is delivered damaged, we will handle the case with the Express courier and replace your order immediately.
Once your order has been shipped, you will receive a shipping confirmation receipt showing the Express courier AWB number. You can track your package from the express
courier website or by clicking the link provided in the receipt.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all
information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
To handle your purchase, we need to know your name, email address, mailing address, telephone n° for the delivery and credit card details. This information allows us to process and
fulfil your order and to notify you of your order status. We may also use the information we collect to occasionally notify you about important functionality
changes to the Web site, new giarre.com services, and special offers we think you’ll find valuable. If you would rather not receive this information,
you can remove yourself from our member list by emailing us at email@example.com