FAQ

Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT, customs clearance fees or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless specifically stated otherwise. They are determined by the customs authorities of the destination country and are the responsibility of the customer. For shipments to the United Kingdom, following Brexit, orders shipped from the EU to the UK may be subject to UK customs duties and VAT. We recommend checking the import regulations applicable in your country before placing an order.

If customs authorities request additional payments, these charges must be settled directly by the customer to clear the package. Giarre.com cannot pay these fees on your behalf nor reimburse them.

If you refuse to pay customs duties or import fees and the package is returned to us or abandoned at customs, any return costs, customs penalties, or abandonment fees charged to Giarre.com will be deducted from your refund.

Yes! We offer a Reglaze service allowing you to replace lenses in your existing luxury frames with high-precision prescription or sun lenses fitted by our certified opticians.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our Customer Service team as soon as possible. Once an order has been shipped or sent for lens customization, it cannot be modified or cancelled.

Placing an order on Giarre.com is easy: browse our collection, select your frame (and customize prescription lenses if needed), add the item to your cart, and proceed through our secure checkout.

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to trace your shipment in real time.

If your order has not yet been shipped, contact us immediately to update your address. Once dispatched with the courier, address changes may cause delivery delays.

If an item unexpectedly becomes unavailable, our Customer Service team will notify you promptly to offer an alternative model, an estimated restocking timeframe, or a full refund.

For specialized or customized frames, manufacturer delays can occasionally occur. We will keep you updated via email throughout the process.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible installment payments.

Enter your promotional code in the designated field during checkout. The discount will be applied automatically before payment.

Only one promotional code can be applied per order unless explicitly stated otherwise during special promotions.

Orders may be cancelled if your payment provider declines authorization or if fraud prevention checks flag a security discrepancy.

For complete details regarding 'What types of prescription lenses are available?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Can I purchase prescription lenses without buying a new frame?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Can I have progressive lenses fitted to my glasses?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'How do I send my prescription?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'What lens brands do you use?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'How long does it take to prepare glasses with prescription lenses?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'How can I find my pupillary distance (PD)?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Are all products sold on Giarre.com authentic?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Can I return an order if I live outside the European Union?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'What products cannot be returned?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'How can I request a return?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'When will I receive my refund?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'What should I do if I receive a damaged or defective product?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Can I exchange an item for a different model?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Can I use my purchase value as credit for a future order?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Who pays the shipping costs for an exchange?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Can I return a LINDBERG frame?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'How can I track my shipment?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'What are the delivery times?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Which countries do you ship to?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Which couriers do you use?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'How much does shipping cost?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'What happens if the courier cannot deliver my package?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'What happens if I do not collect my package?', please refer to our store policies or contact our support team at info@giarre.com.

For complete details regarding 'Is my purchase covered by a warranty?', please refer to our store policies or contact our support team at info@giarre.com.